Overview
This Privacy Policy explains how Esteben (“we”, “us”, “our”) collects, uses, and protects personal information gathered through our website, discovery calls, and client engagements.
We process personal data in accordance with applicable privacy regulations including the GDPR and CCPA where relevant.
Information We Collect
Information You Provide
- Contact details such as name, email address, phone number, and company when you inquire about services or schedule a call.
- Project information shared during discovery, including goals, requirements, timelines, and existing assets.
- Billing details necessary to process invoices and payments.
Information We Collect Automatically
- Basic analytics data (browser type, device identifiers, referring URLs, pages visited) collected via privacy-friendly analytics platforms.
- Log data for security and debugging.
Information From Third Parties
- We may receive additional contact or company data from platforms like LinkedIn or Crunchbase to better tailor outreach.
How We Use Information
- Respond to inquiries, schedule consultations, and prepare proposals.
- Deliver and improve our services, including project planning, design, development, and support.
- Send administrative communications such as invoices, contract updates, or service notices.
- Maintain security, monitor performance, and comply with legal obligations.
We do not sell personal information. We only share data with trusted sub-processors when required to deliver services (e.g., hosting providers, analytics tools, accounting software) and only after ensuring contractual safeguards.
Data Retention
- Contact and project data is retained for as long as the business relationship is active and as required by law (typically up to seven years for financial records).
- Analytics data is retained for no longer than 26 months, after which it is aggregated or deleted.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing activities.
- Receive a copy of your data in a portable format.
To exercise these rights, email privacy@esteben.com. We will respond within 30 days.
Cookies and Tracking
- We use lightweight analytics scripts and necessary cookies to remember preferences and monitor site performance.
- You can adjust cookie settings through your browser. Disabling cookies may impact certain site features.
International Data Transfers
- Esteben is based in the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S. or other jurisdictions where our partners operate.
- We employ contractual safeguards such as Standard Contractual Clauses where required.
Security
- We implement industry-standard security measures including encrypted storage, least-privilege access, and routine audits.
- If a data incident occurs, we will notify affected parties and regulators as required by law.
Third-Party Links
- Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal data.
Updates to This Policy
- We may update this Privacy Policy periodically. The “Last Updated” date will reflect the latest revision.
- Material changes will be communicated to existing clients via email or prominent notice.
Contact
For questions about this policy or our data practices, contact privacy@esteben.com.